Client collaboration

Client feedback

At Maples Teesdale, our clients are at the centre of everything we do. We believe that excellence is built on listening, understanding, and continually improving.

To ensure we deliver the highest standards of service, we conduct regular client interviews and feedback sessions. These conversations provide valuable insight into how we are performing across all aspects of our practice, including service delivery, relationship management, innovation, our values, and market position. This feedback shapes the way we work, helps us refine our services, and ensures we continue to deliver real value in a competitive marketplace.

We are proud that our clients consistently highlight not only our legal expertise, but also our collaborative approach, clear communication, and commitment to achieving their goals.

Communication

We understand that open communication is the foundation of strong client relationships. Using HighQ Collaborate, we create a secure, tailored workspace where clients can track the progress of their matters, access important documents, and share information with both our team and their advisors. This platform is highly customisable to our clients’ needs and allows direct, real-time communication with our lawyers, ensuring questions are answered promptly and efficiently.

Technology and AI

We invest heavily in technology to facilitate our team in providing an efficient, accurate and professional service to our clients, using technology where appropriate.  We have established great relationships with industry leaders in tech and innovation and regularly assess and pilot products in the market.

• Orbital Co-Pilot
  Orbital Co-Pilot accelerates our onboarding and reporting processes so we can upload any documents (including leases, deeds, title registers and searches) and generate bespoke reports in minutes. It provides an efficient online process for reviewing those reports, so the work is done efficiently and accurately, at the right level in our team. This means we can respond fast when our clients need us to and spend more of our time analysing the key aspects that matter to them.
• Sky eDiscovery
  We use Sky eDiscovery to streamline our litigation due diligence procedures, making the review of complex datasets faster and more efficient. This technology allows us to quickly extract key information and generate accurate reports, giving our clients confidence that we are thorough, precise, and timely in our approach to litigation-related matters.
• Search Acumen Foresite
  Search Acumen Foresite helps us simplify the onboarding and title review process, reducing delays and improving accuracy. With this platform, we can assess a property in minutes, identifying potential risks without waiting for traditional search results, producing bespoke reports and plans where required. It also allows us to bulk order title registers and plans by importing data directly from third-party sources, providing a more efficient and seamless service for our clients.